We Love Bury St Edmunds!

Welcome Team

The role

You’ll be the person visitors to the Guildhall will meet first. Make a great impression. Help orientate with a brief introduction to the building and its history. Manage the day-to-day operations of this historic building with the Guildhall Manager. Offer a wonderful service of information, suggestions and local knowledge to our visitors. Help to run the pop-up cafe or support hospitality and refreshments at our fundraising events.

What might a typical day involve?

Following in the footsteps of these late 19th Century Guildhall beadles, your role is to welcome and orientate our visitors, manage the day-to-day routines of this magnificent building and be part of the Guildhall story.

A typical day or half day might involve helping to unlock and prepare the building for the day’s events. Checking the till for change, and the diary for bookings, arrivals and deliveries planned today. Meeting, greeting and welcoming lots of visitors, tourists and school groups and adult tours. Setting out the café ready for the first thirsty visitors!

Giving a brief introduction to the history of the building. Assisting in checking volunteer rotas for the next month and calling others to sign up if necessary. Phoning tourist information and other venues to promote our tours and events, answering visitor queries, taking bookings. Recording messages and feedback. Cashing up and leaving everything ready for the volunteers the next day.

Sounds like it could be your sort of thing? What next?

We are open to the public 10:00am-4:00pmon Wednesday, Thursday, Friday and 11:00am-4:00pm on Sundays. You are invited to pop in and see us at work, to find out more about volunteering roles.

Complete a volunteer registration form, available from the reception desk, and return to reception or email it to volunteering@burystedmundsguildhall.org.uk

We’ll have a chat and arrange opportunities to visit and shadow others in your team. When you are ready, you can sign up for regular or ad hoc sessions.


Discover more in your new Guildhall – booking now open

Heritage Centre | Event Venue | Learning | Celebrations | Corporate | Weddings

Charity number: 1119059

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LOCATE us at Guildhall Street, Bury St Edmunds, Suffolk IP33 1PR

Charity number: 1119059

Costume Team

Behind The Scenes

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